Bence Group GDPR update
The Bence Group is committed to responsible data use and is proactively working to ensure we meet the standards laid down in the latest GDPR legislation. From time to time, this policy statement may change to reflect changes in legislation.
How we use your data:
Who we share data with:
Access to customer account data is strictly controlled with physical and technological protection. Data is occasionally securely transferred to our business systems providers to assist in analysing and resolving technical issues; it is only kept for as long as needed and is not passed to any other party. We make use of third party CRM systems to track and quality control some sales order progresses, which may use overseas data storage. These systems are fully compliant with EU-U.S. Privacy Shield Framework requirements. We do not sell customer data or share data with external marketing companies. Document data is sent securely to our document management provider and processed securely for printing and postage of invoices and statements. If you apply for a credit account with us, we may share your details with external credit reference agencies and credit insurance companies. If you have a rebate or contract agreement with a supplier, whose materials are purchased by you though us, we may share your contact details and details of purchases with that supplier in order to administer your account. We do not share customer contact details and email addresses with external marketing companies. Data may be shared with law enforcement and other government agencies where we are legally compelled to do so.
Storage of data:
We store customer account data and sales records for as long as reasonably needed to legitimately deal with customer enquiries relating to historical transactions and perform contractual obligations. We are legally required to hold some data for longer periods of time. We endeavour to delete all obsolete or unnecessary data in a timely manner.
You have the right to know what data we hold about you and to correct any inaccuracies that may be contained in it, and to request deletion of data that does not conflict with our legitimate need to be able to fulfil our contractual obligations. We endeavour to complete all such requests within 30 days and will not charge for providing data on request. You can withdraw consent and unsubscribe from mailing lists at any time and request any changes to your account details by calling our accounts department on 01242 237241, emailing firstname.lastname@example.org or writing to us at George Bence & Sons (Cheltenham) Ltd. 41-47 Fairview Road, Cheltenham, Glos GL52 2EJ.